Returns & Refunds Policy

Effective Date: May 7, 2025

At Runvay, we want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return or refund in accordance with the policy outlined below.

1. Eligibility for Returns

Items must be returned within 7 days of delivery.
Items must be unused, unwashed, and in original packaging with tags intact.
Certain items (e.g., undergarments, cosmetics) may be non-returnable for hygiene reasons.

2. How to Initiate a Return

To initiate a return, please email our support team at support@runvay.co.in with the following details:

Order ID
Reason for return
Clear images of the item (if damaged or incorrect)

We’ll respond with return instructions within 24–48 hours.

3. Refunds

We will inspect your return upon receipt and notify you of approval or rejection.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method.

4. Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered. For exchange requests, email us at support@runvay.co.in.

5. Non-Returnable Items

Gift cards
Items on clearance or marked “Final Sale”

6. Shipping Costs

Shipping charges are non-refundable unless the item is faulty.
Return shipping is the customer’s responsibility unless the item is incorrect or damaged.

7. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

📧 Email: support@runvay.co.in
📬 Address:
123 Runvay Street, Fashion Plaza, Mumbai, Maharashtra 400001, India